Refund policy

General Return Charges

All approved returns are subject to a standard 25% restocking fee. This fee covers inspection, handling, and inventory processing costs.

Big Tech Supply reserves the right to apply a 50% restocking fee in specific situations outlined below.

Situations Where a 50% Restocking Fee Applies

A higher restocking fee may be imposed if any of the following conditions are identified during return evaluation:

Incomplete or Altered Returns
If any original components, accessories, manuals, or packaging materials are missing, substituted, or replaced.
Defective / Dead on Arrival (DOA) Claims
- If a product is genuinely defective or received dead on arrival, a replacement will be issued at no additional cost.
- If testing confirms the product is fully functional and no defect is found, a 50% RMA (Return Merchandise Authorization) fee will apply.
Post-Warranty RMA Requests
RMA requests submitted after the warranty period are not guaranteed. In limited cases, RMA approval may be granted within 30–45 days, subject to internal assessment and customer eligibility.
Damaged or Compromised Packaging
Returns with packaging that is torn, damaged, altered, or shows signs of tampering may qualify for a 50% restocking fee.

Conditions That May Result in Denial of Replacement/Refund

RMA Discrepancy: The returned product does not match the details submitted in the RMA request.
Physical Damage or Tampering: Evidence of misuse, modification, unauthorized repair, or physical damage to the product.

Policy Purpose

This return policy is designed to maintain fair, transparent, and efficient return and replacement procedures while protecting product integrity and supply chain standards at Big Tech Supply.

Questions & Support

If you have any questions regarding this Return Policy, please contact us:

Email: sales@bigtechsupply.com